Privacy policy

1. Information We Collect:

• Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information.
• Automatically Collected Information: We may automatically collect certain information about your device and usage of our website, including your IP address, browser type, operating system, referring URLs, and browsing activity.

2. How We Use Your Information:

• To Process Orders: We use your personal information to process and fulfill your orders, including shipping and delivery, and to communicate with you about your order.
• Receive Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
• To Improve Our Services: We use the information to enhance our website, products, and services, including personalized recommendations and marketing communications.
• To Communicate with You: We may use your information to respond to your inquiries, provide customer support, and send important updates, such as order confirmations and changes to our policies
• For Marketing Purposes: With your consent, we may send you promotional emails about new products, special offers, and other updates.

3. Sharing Your Information:

• Service Providers: We may share your information with trusted third- party service providers who assist us in operating our website, processing payments, shipping orders, and performing other business functions. These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

4. Data Security:

• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security

5. Your Rights and Choices:

• Access and Correction: You have the right to access and update your personal information at any time by logging into your account or contacting us directly
• Marketing Communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly
• Cookies and Tracking Technologies: You can set your browser to refuse cookies or alert you when cookies are being used. However, some parts of our website may not function properly without cookies.

6. Third-Party Links:

• Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit

7. Children's Privacy:

• Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly

8. Changes to This Privacy Policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date

9. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: support@ecotailpets.com
• Phone: +1-404-594-3316
• Address: 6234 Old Highway 5 Suite D9, #183, Woodstock, GA 30188, USA

Thank you for trusting EcoTail Pets with your personal information. We are committed to safeguarding your privacy and providing you with a safe and enjoyable shopping experience