Below are some frequently asked questions.
If you have any other questions, feel free to reach out to us at support@ecotailpets.com.
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Frequently Asked Questions
Up to 8 months in the freezer
Our treats are grain-free, gluten-free, and dairy-free, making them suitable for pets with food sensitivities.
During our pre-launch phase, place your order through our "Get in Touch" form on the Contact Us page. Provide your name, email, phone number, shipping address, and order details. You'll receive an invoice, and your order will be shipped once the invoice is paid.
We would be happy to accommodate your large order if you need wholesale prices. Complete our contact "Get in Touch" form on the Contact Us page. Company name, email, phone number, shipping address, and order details. We will respond as soon as possible.
● Orders are processed within 2-3 business days.
● Free shipping on all orders within the U.S. and a Low Flat Rate for International Orders!
● Non-returnable due to food safety reasons: This item is non-returnable due to potential safety risk as an
ingestible product, but if the item arrives damaged or defective, you may request a refund or replacement through Your Orders Account by providing an image of the item and its defects.
● If your pet doesn’t love our treats, we offer a 100% satisfaction guarantee.