FAQ's
Below are some frequently asked questions.
If you have any other questions, feel free to reach out to us at support@ecotailpets.com.
Up to 18 months in the freezer.
Q: What are the recommended storage guidelines?
Q: Does this product contain any common allergens?
Our treats are grain-free, gluten-free, and dairy-free, making them suitable for pets with food sensitivities.
Q: How does the ordering process work?
Feel free to add the Yumkins of your choice in your cart to be directed to the checkout page. If you create an account, it will be easier to keep up with your past and current orders. Once you place the order, we will craft your Yumkins and send them your way!
Q: Are wholesale options available for this product?
We would be happy to accommodate your large order if you need wholesale prices. Complete our contact "Get in Touch" form on the Contact Us page. Company name, email, phone number, shipping address, and order details. We will respond between 24-36 business hours.
Q: What are the shipping and return policies?
● Orders are processed within 2-3 business days.
● Free shipping on all orders within the U.S. and a Low Flat Rate for International Orders!
● Non-returnable due to food safety reasons: This item is non-returnable due to potential safety risk as an
ingestible product, but if the item arrives damaged or defective, you may request a refund or replacement through Your Orders Account by providing an image of the item and its defects.
● If your pet doesn’t love our treats, we offer a 100% satisfaction guarantee.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!